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API authorization error

Hello, I am an ERP provider working with linio. We have interfaced with linio before and our customers have been using it. However, after linio merged with falabella, our customers gave us feedback that there was no way to use the Chilean site directly, so we had to re-dock it. We studied the api documentation of linio and falabella and found that the url and linio are the same, the authorization method is also the same, but Falabella's customers return an error when operating the authorization. I'm not quite sure what the problem is? In the documentation are the parameters of my authorization request, could you help me to see what the problem is and how I can solve it? Thanks.